The Patient Experience

From intake to
optimized.

Five steps. No waiting rooms. No runarounds. Your entire care experience happens on your schedule — from your phone, your laptop, wherever you are.

10
Minutes to complete intake
48h
Lab results turnaround
7
Days from intake to Rx

Care built around
your life.
Not the other way around.

The average wait time to see a specialist in the US is 26 days. The average appointment lasts 18 minutes. That system wasn't built for people who expect more — and it shows.

PepLab connects you directly with physicians who specialize in hormone optimization and longevity medicine. Your intake, labs, consult, and prescription happen on a timeline measured in days, not months.

The process

Five steps.
Start to optimized.

01
Step One — 10 Minutes

Complete Your Health Intake

Create your PepLab account and complete our comprehensive health questionnaire. We go deep — symptoms, medical history, lifestyle, medications, and health goals. This isn't a checkbox form. It's the clinical foundation your physician will build your protocol on.

  • Current symptoms and how long you've experienced them
  • Medications, supplements, and previous hormone history
  • Goals — weight, energy, sleep, libido, performance, longevity
  • Lifestyle factors including sleep, stress, exercise, and nutrition
Estimated time: 10 minutes
Health Intake In Progress
Primary concernLow energy, weight
Duration of symptoms18 months
Sleep qualityPoor — 5/10
Previous hormone testingYes — "normal"
Primary goalOptimization
02
Step Two — Same Day

Order Your Comprehensive Lab Panel

We send you a lab requisition order for a comprehensive hormone panel. Use any LabCorp or Quest location near you — there are over 3,000 nationwide. Most results are returned within 24–48 hours. If you already have recent labs, upload them directly.

  • Total and free testosterone, SHBG, estradiol, progesterone
  • Complete thyroid panel — TSH, Free T3, Free T4, Reverse T3
  • DHEA-S, cortisol AM, insulin, fasting glucose
  • CBC, CMP, lipid panel, and inflammatory markers
Lab results in 24–48 hours
Lab Requisition Sent
Panel typeComprehensive Hormone
Nearest labLabCorp — 1.2 mi
Markers ordered24 biomarkers
Estimated resultsWithin 48 hours
Out-of-pocket est.$89–149
03
Step Three — Within 72 Hours of Labs

Meet Your Hormone Specialist

Once your labs are in, you're matched with a licensed physician who specializes in hormone optimization and longevity medicine. Your video consultation is 30–45 minutes — a real conversation, not a rushed 18-minute GP appointment. Your physician reviews your labs, symptoms, and goals and builds your protocol.

  • Full lab review with explanation of every marker
  • Symptom correlation — matching how you feel to what the data shows
  • Protocol recommendation with clinical rationale
  • All your questions answered before any prescription is written
30–45 minute video consultation
Consultation Scheduled Confirmed
PhysicianDr. Sarah K., MD
SpecialtyHormone Optimization
Duration40 minutes
FormatSecure video call
Consult fee~$99–149
04
Step Four — Within 3–5 Business Days

Your Protocol Arrives at Your Door

Your physician sends your prescription to our partner compounding pharmacy. Medications are compounded to your exact dosage specifications and shipped directly to your home in discreet packaging. Refills are handled automatically so you never run out.

  • Compounded to your exact prescribed dose — not generic off-the-shelf
  • Discreet packaging, shipped directly to your address
  • Automatic refills — no monthly calls or re-authorizations
  • Pharmacist support available for any medication questions
Delivered in 3–5 business days
Prescription Sent Processing
ProtocolBioidentical HRT
PharmacyEmpower Pharmacy
ShippingStandard — 3–5 days
Auto-refillEnabled
Est. monthly cost$80–180/mo
05
Step Five — Ongoing

Optimize. Adjust. Keep Getting Better.

Hormone optimization is not a one-time prescription. Your body responds, your needs evolve, and your protocol should evolve with it. Your PepLab membership includes ongoing monitoring, check-ins, and protocol adjustments — so you're always moving toward better.

  • Monthly symptom check-ins and health dashboard updates
  • Follow-up labs at 6 and 12 weeks to measure response
  • Protocol adjustments based on labs and how you feel
  • Async messaging with your care coordinator between consults
  • Annual comprehensive re-evaluation with your physician
Ongoing — included in your membership
6-Week Check-In Complete
Energy level8/10 ↑ from 4/10
Sleep quality7/10 ↑ from 4/10
Free testosterone14 pg/mL ↑ from 4
Protocol statusDose adjustment
Next check-in6 weeks
Why PepLab
Couple using telehealth consultation

The old way vs.
the PepLab way.

✕
Traditional Healthcare
✕3–6 week wait to see a specialist
✕18-minute appointment to discuss years of symptoms
✕TSH-only thyroid panel, total testosterone, "normal range" dismissal
✕GP prescribing synthetic hormones without specialist oversight
✕No follow-up labs, no protocol adjustments, no ongoing optimization
✕You navigate the pharmacy, the refills, the referrals
✓
The PepLab Experience
✓Physician consultation within 72 hours of your labs
✓30–45 minute consultation with a hormone specialist
✓24-biomarker panel — the complete picture, not the convenient one
✓Bioidentical, compounded protocols from specialized physicians
✓6-week and 12-week follow-up labs with protocol adjustments
✓Rx shipped to your door, auto-refilled, care-managed end to end
Common questions

What most people
ask us first.

Does my PepLab membership cover the cost of labs and medications?
No — your $39/month platform membership covers access, coordination, and ongoing care management. Labs, physician consults (~$99–149), and compounded Rx (~$80–200/month) are billed separately. We're transparent about this so there are no surprises.
Do I have to use a specific lab or pharmacy?
You can use any LabCorp or Quest Diagnostics location for your labs — there are thousands nationwide. Your Rx is sent to our partner compounding pharmacy, which ships directly to you. If you have a preferred pharmacy, ask your physician.
Are the physicians licensed in my state?
Yes. All physicians in the PepLab network are licensed, board-certified, and credentialed to practice in your state. Telehealth prescribing laws vary by state — we match you with a physician authorized to treat you where you live.
What if I already have recent labs?
Upload them during your intake. If they're comprehensive and recent (within 3 months), your physician may be able to begin your consultation without ordering new labs — saving you time and cost.
Can I cancel my membership?
Yes, anytime. No contracts, no cancellation fees. Your recurring billing stops immediately upon cancellation. Founding members who cancel before launch receive a full refund of their $199 founding fee.
Is PepLab covered by insurance?
The platform membership is not covered by insurance. Some lab work may be covered depending on your plan. Physician consult fees and compounded medications are typically not covered but may be eligible for HSA/FSA reimbursement — check with your plan administrator.

Ready to start
your protocol?

Founding member rate locks at $39/month forever. 100 spots. Launches in 60 days.

Claim Founding Spot — $199