Additional disclosures for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Effective Date: April 1, 2026
This notice supplements our Privacy Policy and applies only to California residents. Terms defined in the CCPA and CPRA have the same meaning when used here.
Information We Collect
In the past 12 months, we have collected the following categories of personal information from California consumers:
Personal information (Cal. Civ. Code §1798.80): Name, address, telephone number, medical information
Health and medical information: Health history, symptoms, lab results, prescription information, protocol details
Internet or network activity: Browsing history on our site, page interactions, cookie data
Geolocation data: State/region (to determine service availability)
Inferences: Preferences and characteristics inferred from health intake information
We collect this information directly from you, from your treating physicians, from laboratory partners, and automatically through website usage. We do not collect social security numbers, financial account numbers, or government identification numbers through our platform.
Sensitive Personal Information
We collect sensitive personal information including health and medical information. We use this information solely to provide and coordinate clinical services. We do not use sensitive personal information to infer characteristics about you for advertising purposes.
How We Use Your Information
We use the information we collect to:
Provide and coordinate healthcare services
Process and fulfill physician prescriptions
Communicate with you about your care
Process payments
Improve our platform and services
Comply with legal requirements
Sharing of Personal Information
In the past 12 months, we have disclosed the following categories of personal information for business purposes:
Identifiers — shared with physicians and pharmacies for care coordination
Health information — shared with treating physicians and pharmacies
Payment information — shared with payment processors
Internet activity — shared with analytics providers
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.
Your California Privacy Rights
As a California resident, you have the following rights:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions
Right to Correct: You have the right to request correction of inaccurate personal information
Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information, so this right does not apply
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our services
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Exercising Your Rights
To exercise your California privacy rights, submit a verifiable consumer request to:
Email:
We will verify your identity before processing your request. We will respond within 45 days. If we need additional time, we will notify you. You may designate an authorized agent to submit requests on your behalf.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health information may be retained for the periods required by applicable state and federal healthcare laws, which vary by state but are typically a minimum of seven years.
Contact Our Privacy Team
For questions about your California privacy rights: